Can I still return my products during COVID-19?
If your items are eligible for return, then yes. There are no additional return restrictions in place due to COVID-19. We understand that you may be facing difficulty in returning your items given current situation, therefore orders placed after 1st March 2020 have an extended returns policy of 60 days at this time.If you want to know if you are eligible for return then contact us at our instagram profile .
If I return my order when will I be refunded?
If you have returned your item using the pre-paid label provided by Glam By Merita it will be checked and verified at our warehouse. If all of the return requirements have been met your refund should be processed within 14 days of the items being received.
Once your refund has been processed it can take up to 14 days to reflect with your issuing bank. If you can see that your return items have been received and this date has now passed just let us know so we can look into this for you.
We always recommend that you use the return label provided by Glam By Merita as we cannot reimburse you for the return shipping cost if the pre-paid label was not used. If, however, you have returned your items using an alternative return label please also provide tracking details when you get in touch.
My item is damaged, I want to return it
If any items in your order have been received in an unsatisfactory condition, please let us know within 7 days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section.
Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them to be eligible for a refund.
Can I exchange my items?
Unfortunately we don’t have an exchange policy, any items that are eligible to be returned can be returned for a refund only. If you need an alternative product you would be required to return the items and place a new order.